How FIRESOFT People Gained the Confidence to Scale Through a Downturn
Andrew Rodger • Oct 17, 2021
We sat down with Erin Evans & Danny Normington Co-Founder | Directors of FIRESOFT People to discuss how recMate supported FIRESOFT to push forward with tech investments throughout COVID-19, despite market concerns.
FIRESOFT People are a National IT recruitment consulting firm with their head office based in Sydney. Focusing on empowering people and powering projects - they place a high emphasis on the candidate and client experience and have been recognised for their innovation across delivery and technology adoption to ensure highest quality service.
FIRESOFT’s journey with recMate began just after implementing
Recruiter Insider. It was during the very early phases of their technology transformation journey after operating for 8 years as a business. After implementing Recruiter Insider the team started to look at the customer journey and understand the gaps in their current processes with
Bullhorn.
“We began to understand how much more we could be doing for both the client and candidate journey however we didn't know how to bridge the gap. RecMate turned out to be the missing link for us.”
“The team at recMate came in and did a very thorough job in analysing our current state and conducted a needs analysis around what would be the ideal environment - what functionalities we would like to see and what ROI we’d like to realise from a more streamlined technology solution. They then presented us with a solution and were instrumental in delivering and then rolling out across the team with post-implementation training and support.”
“Since partnering with recMate our entire business has fundamentally changed. The way we utilise bullhorn and our ‘firesoft way’ has been securely embedded. We have also been able to add all the bells and whistles (also with their implementation support) including
cube19,
Referoo and
Herefish. We have had a huge uplift of administrative compliance and data governance which naturally further amplifies our ability to extract insights, and deliver better outcomes for our clients and candidates.”
Despite market concerns throughout COVID-19 Firesoft pushed forward with investments in tech, we asked Erin and Danny what gave them the confidence to do this and how it has benefited them.
“We have always believed in leaning into challenges and also strongly believe in the ‘when they zigg, you zagg’ mentality. In partnering with the recMate team, we were very confident in the outcome-based approach they always operate with and chose to use the down time to really secure a slick platform and processes so when we came out of Covid we’d be poised to capitalise on the bounce.
"The recMate team have helped us zip together a very strong CRM workflow, paired with the intelligence of cube19, the convenience of Referoo, the power of Herefish automation and the strength of the LinkedIn platform. They are always on hand to offer advice on best practice and ideal workflow specifically relating to the recruitment life cycle, however also have the capacity to do the actual technical implementation work - we hadn’t found anyone who had both before! There isn’t a rectech these guys can’t conquer!”
With an impressive tech stack it can be difficult to manage everything to gain the best value. It's clear that Firesoft has excelled in this field and set a great example for all staffing agencies in how to streamline processes and drive high performance.
“The RecMate team has been brilliant in ensuring benefits are realised from each tech stack and doesn’t just walk away post-implementation. There is consistent alignment to ensure user adoption post implementation in the form of training, videos and workflows. They consistently check back in to ensure things are running smoothly and each tech is being maximised individually and as part of the ecosystem. They have also been incredible in offering on-call support and advice based on further improvements, tweaks or troubleshooting as required. We feel entirely secure knowing they are just a call away and have our best interest at heart!”
Our customer journey mapping sessions are an integral part of all of our customer’s recMate journeys.
recMate believes that by understanding the journey your customer takes when they work with your business, you can establish how to structure your touchpoints to create the most effective and efficient process for your candidates and clients. A customer journey map lays out the current process, from the first to final touchpoint, which allows for perspective on how you can improve each stage.
“We believe the customer journey mapping session was fundamental in the overall success of our technology transformation. We have a ‘customer-first’ approach and this mapping session ensured we structured our workflows and corresponding tech setup in line with what would be best for our candidates and clients which has resulted in a very successful, sustainable and scalable solution.”
It’s always smart to keep the bigger picture in mind when setting micro targets, what are your long-term goals? When are you going to hit your next milestone? We establish these long term goals from day one of your recMate journey and keep them in mind when realigning your processes.
Firesoft has very clearly defined targets for the next 5 years. These have been set based on analysis of past performance and the ability to project the future 5 with clear strategy and implementation based on headcount scale and growth strategies.
“Without the strong technology platform we have built in partnership with recMate, we would not be in a position to clearly define, track, report on or have the confidence to execute this growth strategy.”
Company culture is a huge focus for the recMate team, we want to assist, and never disrupt your organisation.
“The RecMate team has become an extension to our own team. They have gained the respect and often deal directly with our consultants on troubleshooting etc. They are highly valued as subject matter experts who get things done quickly and to a high standard.”
“We started to see an ROI almost immediately off the back of establishing the ‘FIRESOFT Way’ within our bullhorn workflow in terms of data integrity and establishment of a ‘turn-key’ process which naturally elevates the value of our IP. ROI off the back of cube19 and Herefish have been incremental and cumulative month on month beginning from day one post-implementation. The power of these tools only amplifies with time, data in and use.”
Finally, we asked Firesoft if they’d recommend recMates services to other staffing professionals, here's what they had to say…
“I would absolutely and have recommended the RecMate team many times. They have been instrumental in impacting change at a grass-roots level within the FIRESOFT organisation and have enabled us to streamline and scale our systems, processes and ultimately our quality of delivery to both our candidate and client partners.”
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